Do you have a query about a contribution?
You can ask to cancel a request, query a transaction or obtain a payment refund using the form below or by email. You can also use these channels to give notice of withdrawal from a contract, where that right applies.
Before payment
You can change the amount and the area you wish to support by returning to the form. If you have not authorised payment, completing the form alone does not collect any money. If you have already started authorisation with the payment processor and do not know the outcome, ask for the payment status to be checked before trying again.
After payment
For a duplicate payment, an incorrect amount or any other request, provide the date, amount and any available reference. The team will check the transaction and inform you in writing of the outcome and the applicable steps. Do not send full card details or authentication codes.
The donation form is not a shopping basket. You should not automatically assume that the rules for returning purchases apply in the same way to donations. Your applicable legal rights remain unaffected. You do not need to give a reason for withdrawal where the law allows you to exercise this right without a reason.
For tickets purchased on another platform
Send your request to the seller / platform named in your purchase confirmation, in accordance with the terms for the event. If you need help identifying the right contact, you can write to us.
Send a request
In your message, include the confirmation number (if you have it), the date, the amount and what you are requesting: cancellation, a refund, withdrawal from the contract or clarification of a payment. Giving a reason is optional. Do not send your full card number, CVV code, passwords or copies of identity documents.
You can also send your request by email to office@madrigal.ro. Submitting the form does not automatically cancel a transaction or confirm a refund. The Madrigal team will let you know how your request will be resolved.